Policies

LIVE FISH (Arrive Alive Guarantee)

We offer a arrival guarantee on mostly all of our species we sell. This warranty only covers that the species will arrive alive, not when you put them in the aquarium/pond. For sharks, should you receive a species that is DOA, please contact us immediately within the first 2 hours of picking up the species from Delta. Please provide a 5 second video showing the species deceased, gills visible, not breathing, still in the bag. We will either refund you the cost of the species (airport C.O.D. costs are non-refundable), or ship out another species, your choice of the two. For tropical fish, please take a picture of the DOA species still in the bag and we will refund you or ship you out another one free of charge. We ship our sharks using airline cargo, so please be prepared to pick up the package at the airport cargo facility. This process is fairly easy as it's like picking up a package at the UPS store. The species must also be picked up from the Delta Cargo Facility within the first 4 hours of arrival. Going past the first 4 hours of arrival (Delta tracking will say "Ready for Pickup") voids the arrival warranty. A lot of shark species are sensitive and should be in the bag for the shortest time. Some are hardier and stay up to 48 hours with no issues.

Delta Cargo fees range from $62.00 to $69.00 per box, usually never more than that. We ship our sharks in large boxes allowing them to swim in a complete circle. This reduces stress on the shark. Large sharks over 2 feet require larger boxes and the cost is 1 dollar per pound past 69 pounds. (Example: 150 pound box will be roughly 150 dollars, but this is for a large shark such as a Nurse Shark).                                                                                     

If you are located within a 100 mile radius, we can physically deliver for a fee on shark purchases over 500. Please contact us for more info on this.

Returns

We accept returns and exchanges up to 60 days from the date of purchase. All original items must be new and unused in order to be returned for a refund. Please contact us first if you need to return a item. We supply return labels for all packages we ship (Sharks and fish are not returnable). Items that have touched water must go through the manufacturer for warranty claim. Please visit the "Warranties" section on the main page for a list of manufacturers website addresses and telephone numbers. If you return an item for a refund, the funds will be placed back into your account within 1-3 business days.

Items that cannot be returned are:

*Sharks

*Fish

*Corals

*Ecotech products (Can be returned if seal not broken)

*Neptune Systems (Can be returned if seal not broken)

*Dolphin Pumps must be unused if returned. Dolphin Corp. charges a restocking fee if used and returned

Shipping

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping qoutes page.

Mostly all items we sell are shipped free. All shark and fish species will have a flat rate shipping cost, and may decrease or increase based on your location. Our sharks are shipped Delta Cargo and our small fish are shipped UPS Overnight. You can also select to have your fish shipped Delta Cargo, please let us know.      

We can ship to virtually any address in the world. Some items cannot be shipped internationally, such as fish and sharks. For free shipping items we USPS Priority Mail for small items less than 2 pounds, FedEx for medium sized boxes, and UPS Ground for large sized boxes such as ponds and chillers.